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Frequently Asked Questions

What services do you offer?

We offer a range of services including IT Consulting, Co-Managed IT, cybersecurity, and IT support.

How experienced are your Engineers?

Our Engineers have an average of 20 years of experience in the industry and hold relevant certifications to ensure they are up-to-date on the latest technologies.

Can you customize services to fit our specific needs?

Yes, we understand that every business is unique, so we offer customized solutions to meet your specific IT requirements.

What is your response time for IT support requests?

Our response time for IT support requests is typically within 1-2 hours, but for more critical issues, we prioritize immediate assistance. Refer to our SLA sections for specifics.

How do you ensure the security of our data?

We employ industry best practices and the latest security technologies to safeguard your data against cyber threats and unauthorized access.

Do you offer 24/7 monitoring of our network?

Yes, we provide automated 24/7 monitoring of your network to proactively identify and resolve any issues that may arise.

What is your process for disaster recovery and data backup?

We have robust disaster recovery and data backup plans in place to ensure your business can quickly recover in the event of a data loss or system failure

Can you help us with compliance and regulatory requirements?

Yes, we stay informed on relevant compliance and regulatory requirements and can help ensure your IT systems are in compliance.

How do you stay current with emerging technologies?

Our team regularly participates in training and professional development to stay current with emerging technologies and industry trends.

What sets your IT management services apart from other providers?

Our focus on personalized service, quick response times, and proactive monitoring sets us apart from other IT management providers.

How do you ensure client confidentiality and data security?

We have strict protocols in place to safeguard client confidentiality and data security, including confidentiality agreements with our employees and encrypted communication channels.